Privacy Policy
How we collect, use, and protect your information
This Privacy Policy was last updated on May 1, 2025.
Introduction
Fine Touch Group Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or engage our renovation services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us when you:
- Fill out a contact form on our website
- Request a quote or consultation
- Subscribe to our newsletter
- Engage our services
- Communicate with us via email, phone, or in person
The types of information we may collect include:
- Name, email address, phone number, and postal address
- Property information related to your renovation project
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns. This may include:
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on those pages
- Referring website or source
- Geographic location (city and country)
We collect this information using cookies and similar technologies to improve our website, analyze usage patterns, and enhance your experience.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and respond to your inquiries and requests
- Prepare quotes and proposals for renovation projects
- Communicate with you about our services, promotions, and events
- Send administrative information, such as updates to our terms and policies
- Monitor and analyze trends, usage, and activities in connection with our website
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
Disclosure of Your Information
We may share your personal information in the following circumstances:
- With service providers and contractors who perform services on our behalf
- With Strata management and building managers when necessary for renovation approvals
- To comply with applicable laws, regulations, or legal processes
- To protect our rights, property, or safety, or that of our customers or others
- In connection with a business transaction such as a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Accessing, correcting, or updating your personal information
- Opting out of marketing communications
- Requesting deletion of your personal information (subject to certain exceptions)
- Objecting to certain uses of your information
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Fine Touch Group Pty Ltd
Email: info@finetouchgroup.com.au
Phone: 0431 607 677
Address: Sydney, NSW, Australia